Refund Policy

1. Eligibility for Refunds

Refunds are available under the following conditions:

• 1Your refund request is submitted within 30 calendar days of the original subscription payment date.
• 2The request is for the first billing cycle of a new subscription (monthly or annual).
• 3Your account has not violated our Terms of Service.
• 4The request is submitted to our support team via email with your account email address and reason for the refund.

2. Non-Refundable Situations

3. Annual Subscriptions

Annual plans are eligible for a full refund only within the first 30 days of purchase. After this period, annual subscriptions are non-refundable but will remain active until the end of the paid year.

If you wish to cancel an annual plan after 30 days, you will retain access until your annual period ends, at which point the subscription will not renew.

4. Cancellation

You may cancel your subscription at any time through the Billing Portal accessible from your account settings. Cancellation stops future charges immediately.

Upon cancellation:

• • You retain access to your paid plan features until the end of your current billing period.
• • Your account automatically returns to the Free plan when the period ends.
• • No partial refunds are issued for the remaining days of the billing cycle (unless within the 30-day window).

5. How to Request a Refund

To request a refund, please contact our support team:

6. Refund Processing

Approved refunds are processed within 5–10 business days back to your original payment method. Processing times may vary depending on your bank or card issuer.

Refunds are processed in USD (the currency of the original charge). If your bank converted the charge to a local currency, the refunded amount in your local currency may differ slightly due to exchange rate fluctuations at the time of refund processing.

7. Changes to This Policy

SilverLion AI reserves the right to update this Refund Policy at any time. Material changes will be communicated via email or a notice on the platform. Continued use of the service after changes constitutes acceptance of the updated policy.